As a Attendant, your role is to provide remote assistance and support to customers who are playing on the virtual slot machines at the iSlot machine studio. Your primary responsibility is to ensure a seamless and enjoyable gaming experience for customers through virtual platforms. You will assist with customer inquiries, guide them through virtual gaming processes, and address any technical or gameplay-related issues. Your excellent communication skills, knowledge of virtual gaming systems, and ability to provide exceptional customer service will contribute to the overall satisfaction of our virtual customers.
Responsibilities:
Virtual Customer Assistance:
Provide prompt and professional assistance to customers through virtual communication channels, such as live chat or video calls.
Answer customer inquiries about virtual slot machines, game rules, and platform navigation.
Guide customers through the process of accessing virtual slot machines, making bets, and redeeming credits.
Technical Support:
Troubleshoot technical issues that customers may encounter while using virtual gaming platforms.
Assist customers with resolving common technical problems, such as login issues or gameplay interruptions.
Collaborate with the technical support team to escalate and resolve complex technical issues.
Game Education and Guidance:
Educate customers on the features, functionalities, and rules of virtual slot games.
Explain bonus rounds, special symbols, and other game mechanics to enhance the customer's understanding and enjoyment.
Provide tips and strategies for maximizing their virtual gaming experience.
Problem Resolution:
Address customer concerns, complaints, or disputes related to virtual gaming activities.
Investigate and resolve customer issues in a fair and efficient manner, adhering to established policies and procedures.
Escalate complex problems to the appropriate department or supervisor for further assistance.
Player Engagement and Retention:
Interact with customers in a friendly and engaging manner to build positive relationships.
Offer personalized recommendations and promotions to enhance the customer's virtual gaming experience.
Collaborate with marketing and promotions teams to develop and implement strategies for customer engagement and retention.
Reporting and Documentation:
Maintain accurate records of customer interactions, inquiries, and resolutions.
Generate reports on customer feedback, common issues, and suggestions for process improvements.
Provide feedback to management regarding customer needs, trends, and opportunities for enhancing the virtual gaming experience.
Continuous Learning:
Stay updated on virtual gaming trends, new game releases, and platform updates.
Participate in training programs and educational activities to enhance knowledge and skills related to virtual gaming.
Qualifications:
High school diploma or equivalent.
Previous experience in customer service, preferably in a virtual or online environment.
Excellent written and verbal communication skills.
Proficient in using virtual communication tools, such as live chat platforms or video conferencing software.
Strong problem-solving skills and ability to troubleshoot technical issues remotely.
Knowledge of virtual gaming platforms, rules, and gameplay mechanics.
Customer-centric mindset with a focus on delivering exceptional service.
Ability to work independently and adapt to changing customer needs.
Familiarity with responsible gaming practices and regulations.
Flexibility to work shifts, including evenings, weekends, and holidays, based on virtual customer demand.
Willing to work in STA. ANA , CAGAYAN VALLEY , START UP GAMING COMPANY
Job Type: Full-time
Salary: From Php30,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Tuguegarao City, Cagayan: Reliably commute or planning to relocate before starting work (Required)
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